🌿 Sakoon-e-Hayat – Refund Policy

At Sakoon-e-Hayat, we value our customers and want you to feel confident when shopping with us.

1. Eligibility for Refunds

• Refunds are only applicable if the product is damaged, defective, or incorrect upon delivery.

• To qualify, you must notify us within 3 days of receiving your order with proof (photo/video).

2. Non-Refundable Items

• Opened or used products cannot be refunded due to hygiene and safety reasons.

• Herbal supplements, oils, or powders once unsealed are non-returnable.

3. Refund Process

• Once your request is approved, your refund will be processed within 7–10 business days.

• Refunds will be made to your original payment method or provided as store credit.

4. Exchanges

• If you prefer, we can replace your damaged/incorrect product with a new one instead of issuing a refund.

5. Contact Us

📩 For refund requests, please contact us at: info@sakoonhayat.com